FAQ

If there is poor weather during the rental period, we always guarantee that you can reschedule your rental and the credit will be applied to the later date of your choosing as long as the boat/jet ski is available for rental. You don’t lose your rental or your money! However, very often we find that the weather forecast is inaccurate or is specific to certain hours of the day and it’s best to check with us before your rental regarding the weather. Full refunds will be issued if you cancel your booking with greater than 48 hours notice before your rental. Cancellations with less than 48 hour notice will have a “store credit” only. Northeast Georgia Boat Rentals does not offer refunds due to inclement weather or mechanical breakdown, we offer rebooking within the same season. If the weather is deemed inclement or there is a mechanical issue, there will be a ““store credit” on file for the unused rental time, to be used on a future rental during the current season. Please take this into account if you are coordinating guest schedules, visiting from out-of-town or do not have plans to return during the same season, there are no refunds for inclement weather for any reason.

Each rental has a capacity listed for the number of people that the rental can hold when rented without a captain. Our pontoon boat accommodates up to 9 passengers, the jet ski can accommodate up to 2 passengers. Any boat rental chartered with a captain has a 7 passenger maximum, no exceptions.

Yes, you are permitted to bring pets on board of the pontoon boat. However, you accept full liability for the animal(s) and their safety. Not to mention, there will be a $25 additional service fee required for the additional cleaning and sanitation of pet hair per animal.

We always recommend arriving 10-15 minutes prior to your rental. Once you book, you will receive a confirmation email with more information concerning anything you need to be aware of prior to the rental (whether selecting a chartered rental with a captain or not). Customers must stay in or near their vehicle until we text you your rental is ready.

The water depth depends on the time of year as rainfall varies periodically effecting the lake level. All shallow areas are well marked and as a general rule if you maintain a 100ft distance from all markers and shoreline you will always be in deep enough water to safely operate the boat.